Information we collect
We maintain a record of your purchases made on any of our websites or over the phone in order to provide you with the best level of service. We may combine information you provide with demographic information, information that is publicly available, and information about your product preferences and interests in order to improve our site design and your shopping experience in general. If you communicate online with our customer service representatives, we will use the information you provide to respond to your requests and serve you better.
We may, from time to time, run referral programmes or similar initiatives, such as a "Tell a Friend" programme, that invites you to provide us with the contact details of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who has made the referral in the message that is sent to them.
Most internet browsers automatically accept cookies, but you can set your browser preferences to refuse them or to alert you when cookies are being sent. To disable cookies, please consult your browser's "help" section for instructions. If you do choose to decline cookies, you may not be able to fully experience the features of our websites. Any personal information you provide to us is maintained on secure servers and our internal systems. In operating our website it may become necessary to transfer data that we collect from you to locations outside of the EU for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We collect personal data when you register or shop online, update your account, log-in, place an order, communicate online with our customer service representatives, opt to receive our emails, participate in a promotion or survey, or join our social networking sites.
How do we store your Personal Data?
This information may include but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
Providing your personal information to us is voluntary, but is necessary to provide you with certain products, services, or information.
The security of your information is very important to us. We take appropriate organisational and technical measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network. We use SSL technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than the user it is intended for.
All transactions are processed through a payment gateway provider and are not stored or processed on our servers.
While we take strict measures to account for your security, please note that 100% security is not always possible. Thus when you send information via the internet, you do so at your own risk. You can help protect your privacy by keeping your password safe.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Disclosing your information
- Where we are legally required by law to disclose your personal information.
- In the event that we sell our business to a buyer (In which case we do not provide credit card details.)
- To further improve fraud protection and reduce the risk of fraud.
Should you wish to be removed from our database or request a copy of the data we hold on you at any time please contact us via firstname.lastname@example.org and we will be happy to provide this.